Frequently asked questions
What is the return policy?
We offer a 30-Day Confidence Guarantee.
If you’re not satisfied with your purchase, contact us within 30 days of delivery and we’ll make it right. Your satisfaction comes first.
Are your products safe for all skin types?
Yes. Adeya products are designed to be gentle, effective, and suitable for most skin types, including sensitive skin.
We recommend a patch test before first use, especially if you have very reactive skin.
How long does it take to see results?
Some customers notice visible improvements after the first few uses, while optimal results typically appear with consistent use over 2–4 weeks.
Skin health is cumulative, and our formulas are designed for long-term benefits.
How long does shipping take?
Orders are usually processed within 1–2 business days.
Delivery times vary by location but typically range from 5–10 business days for the US and Canada.
Do you offer free shipping?
Yes. We offer free shipping on your first order.
Occasional promotions may include additional free shipping offers.
Where are your products manufactured?
Our products are manufactured in facilities that follow strict quality and safety standards.
Each formula is carefully developed with a focus on ingredient quality and skin compatibility.
Are your products cruelty-free?
Yes. Adeya products are cruelty-free. We do not test on animals.
Can I use multiple Adeya products together?
Absolutely. Our products are designed to work together as part of a simple, consistent daily ritual.
How can I contact customer support?
You can reach us anytime at contact@adeya.us.
Our support team typically responds within 24 hours (business days).
